COVID-19 Sales and Service Process

** Please note that starting August 24th, 2020, it is mandatory to wear a mask at any Hickman Automotive Group Location. If you do not have a mask one will be provided to you upon entry.**

Sales Process

Our dealership doors are now open to the public and we have taken all necessary procedures to ensure the safest environment for our customers and employees. When you come into the dealership, you will be greeted verbally, and without a handshake from one of our sales professionals. Each of our sales staff has a Plexiglass barrier in their cubicles to ensure the safety of the customer and sales representative. If you have to wait for a sales professional, we have a fully sanitized waiting area with seating for you. Each chair in the waiting area is approximately 6 feet away from the other chairs to ensure a safe distance from other customers. If you are coming in for a test drive, our sales staff will wipe down any commonly touched areas in the vehicle before and after the test drive.

If you are still not comfortable coming into the dealership, no sweat! We have handled on that end too! Simply head to our website and find the new or pre-owned vehicle you have been looking for. You can choose to either call us about the vehicle or you can simply click the "Request a Video" or "Calculate Payments" button on the vehicle description page, fill out the required information, and one of our sales staff with be in contact with you to discuss next steps on how we can work with you!

Service Process

Our dealership is proud to offer fully Contactless Service at this time! To book your service appointment, simply call  or you can book online at service/.  When arriving at the dealership, you can choose to place your keys in an envelope and fill out the required information on the form. Once completed, place your envelope with keys inside in the dropbox located at the dealership. Your vehicle will be properly sanitized when dropped off and before it is returned to you. Our service advisors will be in contact with you via phone from start to finish to ensure that you are reminded of your appointment as well as the progress of the work being done on your vehicle. If you have any questions, please do not hesitate to contact your dedicated service advisor!

During these uncertain times, we want to remind you that Hickman Chrysler is here for you!